Do you deliver Australia-wide?

Tapware, mixers, shower heads, shower rails, bathroom accessories and wastes ship Australia-wide . Basins are delivered across Melbourne metro — pricing depends on your suburb and order size and is calculated after checkout confirmation, or by contacting our team before ordering.

Can basins be delivered outside Melbourne?

Basins are currently limited to Melbourne metro delivery. For other regions, please contact our team to discuss options before ordering.

Do you offer installation?

Yes — we offer installation in selected Melbourne suburbs for tapware, shower fittings and accessories. Check your postcode on our installation page.

How will I get order updates?

Shopify emails your order confirmation, and any shipping updates go to the email used at checkout. Call us on 03 4059 5107 if you have a question about your order.

Are your prices in AUD and GST inclusive?

Yes — all displayed prices are in AUD and include GST. A tax invoice is issued on order confirmation.

Can I return a change-of-mind order?

Unopened, unused products in original packaging may be eligible. See our returns page.

What if a product arrives damaged?

Are your products WELS registered where required?

Products that require WELS registration are supplied with WELS ratings displayed on the product page where applicable.

Can I get help choosing compatible products?

Yes — our team can help with matching finishes, sizing and installation compatibility.

Frequently asked questions