Help
Frequently asked questions
Do you deliver Australia-wide?
Selected small and medium products ship Australia-wide via Australia Post and courier partners. Bulky items (baths, toilets, kitchen sinks, laundry troughs, large or fragile basins) are currently limited to Melbourne metro delivery or local pickup — interstate freight is available by quote. Each product page shows its delivery status.
Can bulky items be delivered outside Melbourne?
Not by standard shipping. Interstate customers can contact us for a freight quote on bulky items before purchasing. Use the postcode checker on bulky product pages to pre-check eligibility.
How can I track my order?
You'll receive tracking details by email once your order is dispatched. You can also use our order tracking page.
When will my order dispatch?
In-stock products typically dispatch on business days. Actual times depend on product availability and destination.
Are your prices in AUD and GST inclusive?
Yes — all displayed prices are in AUD and include GST. A tax invoice is issued on order confirmation.
Do you offer trade pricing?
Yes — apply for a trade account for pricing and bulk order support once approved.
Can I return a change-of-mind order?
Unopened, unused products in original packaging may be eligible. See our returns page.
What if a product arrives damaged?
Contact us within 48 hours of delivery with photos and we'll arrange a replacement or refund.
Are your products WELS registered where required?
Products that require WELS registration are supplied with WELS ratings displayed on the product page where applicable.
Can I get help choosing compatible products?
Yes — our team can help with matching finishes, sizing and installation compatibility.