Returns & refunds

We want you to be completely satisfied with your purchase. Please read our returns process below before contacting us.

Change of mind

Unopened, unused products in original packaging may be eligible for a change-of-mind return within the window listed on the product page. Return shipping is at the customer's cost.

Damaged in transit

Inspect deliveries on arrival. If a product arrives damaged, contact us within 48 hours with photos so we can arrange a replacement or refund.

Faulty products

All products are covered by consumer guarantees under Australian Consumer Law. Contact us for warranty claims — see our warranty page for details.

How to start a return

Email support@vlinebathware.com.au with your order number and reason. We'll respond with next steps and, where applicable, a return label.